FAQ's – EverWith®

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The UK's Largest Memorial Jewellery Retailer

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How do I place my order?

You can order your piece of memorial jewellery from our website, or directly from one of our EverWith dealers.

Once the order is placed, we will send you an EverWith order form, along with a ring-sizer, a small plastic bag, and a Freepost envelope. Complete the details for the piece of memorial jewellery you have chosen and make sure that the piece is available in the metal finish you require. Most of our jewellery is made from hallmarked 925 Sterling Silver with a Rhodium plating. Selected pieces are available in 14k gold . If you are ordering a ring, use the ring-sizer included in the pack to select the correct size. Choose the colour of resin you wish to incorporate with the ashes in your piece of jewellery. Introduce a small amount of the cremation ashes into the plastic bag. Do not send all of the ashes, we only need a very small amount. We suggest that you safeguard the rest, in case of the very unlikely event that the package should go astray.

How long will it take to make my piece of EverWith memorial jewellery?

If you are ordering an in-stock piece of EverWith memorial jewellery, the finished item should be returned to you within seven working days from when we receive back your completed order package. If you are ordering a Gold piece, please allow around 4 to 6 weeks processing time as these jewellery pieces are individually crafted. Our automated email system will keep you up to date with the progress of your piece of memorial jewellery throughout the entire order process.

What are your delivery methods?

Delivery is free on all orders. Once your memorial jewellery has been completed by our jewellery team you will receive a dispatch notification. If you have upgraded to Next Working Day DPD delivery then you will receive a text notification from DPD giving you a 1 hour time slot for delivery the next working day. We now offer the option to Fast Track your order and receive it the next working day after we receive the ashes for an additional charge of £25. Simply select the Fast Track option at checkout.

Can you send my order to a different address?

Yes of course. We can deliver your order to any location you wish. This includes your home and work address, or even the funeral directors. Please let us know accordingly.

What methods of payment are accepted?

We accept most credit and debit cards for payment on the website, along with PayPal. We require the payment in full at the time of ordering.

What if I don’t want to pay online?

Purchasing online is the simplest and quickest method. However, if you are uncomfortable doing this then you can always phone us. If taking payment over the phone is the most comfortable option for you, then our lovely customer service team will be happy to put your order through this way.

How do I check for updates on my order?

We will send you regular updates via email throughout the process to put your mind at ease. If for some reason you aren’t receiving these notifications, please call or email us and we will check this for you. Please check whether the emails have gone into your spam folder first.

What if my piece of memorial jewellery is faulty?

We photograph and quality check all jewellery when the team have finished making the piece, before releasing for delivery. However, if you do notice a fault then please do contact our customer service team via email or phone and they will always be happy to help you.

What happens to the ashes?

The cremation ashes will be treated with the dignified respect and care that they deserve. They remain in the sealed labelled bag until it is time to add them to the resin. This is done with the utmost of care. If there are more ashes than required to make the piece of EverWith memorial jewellery, these will be safely returned in a sealed bag, with the finished piece.

What kind of resin is used?

At EverWith, we use a highly specialised Polymer resin which is UV resistant. This means that it will not discolour over time even if exposed to direct sunlight. This unique resin will not crack or smash, and it comes in a choice of twelve colours. The final form is made up of several layers of coloured resin mixed with ashes. The final layer is a super-hard transparent one which protects all the other layers. Once made, the ashes are permanently sealed within the resin and cannot be removed. They will remain suspended and visible forever.

How do I care for my memorial jewellery?

You can wear your piece of memorial jewellery most of the time. However, please do make sure it is removed when: doing housework; sunbathing; applying perfume and lotion; showering and bathing. If you are wanting to clean your jewellery, we would recommend using a clean cloth and soapy water that won’t be too harsh on the piece.

Please refer to our Jewellery Care & Refurbishment page for further details.

Is there a warranty on the jewellery?

EverWith memorial jewellery comes with a 1-year warranty on construction defects, and the coloured layer has a one-year guarantee from the date of purchase.

Can I include ashes from more than one person?

Yes you can send us more than one set of ashes. This is a lovely idea for someone that may have lost both parents and wish for them to be together always. Just make sure the ashes are labelled and sent back with your confirmation card.

Can I have more than one colour in my piece of memorial jewellery?

Yes you can. We have a few selected pieces available that can include more than one resin colour. Please call or email our customer service team if you are unsure whether you can have more than one for your chosen piece.

Can I add hair into my memorial piece instead of ashes?

Yes you can. Just add a few strands of hair into the bag provided instead of ashes and send this with your order confirmation card in the pre paid envelope.

Can you include pet ashes into the memorial jewellery?

Of course. You can include either pet ashes for fur into all our beautiful jewellery.

Do you offer jewellery for men?

Yes we offer a stunning range of memorial jewellery for men. This includes: rings; pendants; and cufflinks.

What is Diamond Dust?

Diamond dust is the last layer that is added to the jewellery. It is not a glitter or sparkle and its visibility can depend on the design you choose, resin colour, and also the ashes themselves.

Can I get my memorial jewellery engraved?

Yes our memorial jewellery can be engraved. However, this isn’t a service we currently offer at this point in time and so you would need to visit a jewellers.

Do your charm beads fit Pandora?

Yes they do. All our beautiful memorial charm beads fit standard Pandora bracelets. If you want to double check, please refer to the measurements section in the item description.

Can I come and see what memorial jewellery you offer?

You can. However, you will need to book an appointment with us in advance. Depending on the item and material you choose, we can make the special piece for you on the same day.

What happens if I scratch or damage my jewellery?

We want you to treasure your jewellery piece forever. But, accidents do happen. We offer a refurbishment service which will include replating and replacing any missing stones if necessary.

Please refer to our Jewellery Care & Refurbishment page for further details.